Refund policy

We have a 10-day return policy, which means you have 10 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at order@pfwh.com. Please note that returns will need to be sent to the following address: PFWH 50 Stouts Valley Road, Easton PA 18042.

All electrical replacement parts are non-returnable. K9 Dryers require an RMA within seven days of receipt.

You can always contact us for any return question at order@pfwh.com.

Free Shipping on Returns: For customer-requested returns, the original outbound shipping cost will be deducted from the refund, even if the order originally qualified for free shipping. Customers are responsible for any return shipping costs unless otherwise stated.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds

Terms & Conditions

1.METHODS OF PAYMENT

We accept Visa, Mastercard, Discover & American Express and PayPal. We do not accept C.O.D orders.

2. SHIPPING

Most orders will be shipped UPS Ground, UPS Next Day, 2nd Day & 3rd day service is available at additional cost. Small parts willbe shipped USPS Priority Mail.

3. RETURNS

No returns without prior authorization. All items must be returned with all original packing, .warranty cards and in salable condition. All returns must be within 7 days. Items returned after 7 days will be subject to a 20% restocking fee. Freight charges are non-refundable, no exceptions. Items purchased with free shipping promotion will be refunded less published UPS shipping rates.

All K9, Circuiteer, Electro Groom and Rapid Groom products for return must be approved by PFWH. The product must be shipped to Electric Cleaner Company 50913 Elevator Street, Osseo WI 54758. It will be inspected for any damages. ECC will determine f the item is in saleable condition and a credit will be issued for the amount of the sale less outbound shipping and a 20% restocking fee. The return shipping to ECC will be the responsibility of the purchaser.

All pureWASH Pro X2 are non returnable.

All dryer and clipper repair parts are not returnable.

SPECIAL ORDERS

All special orders (220v clippers or dryers,all Petlift products will be charged at the time the order is placed..and considered non-refundable.

4. CLAIMS

If damage occurs in UPS shipment notify UPS immediately and then contact Petfood .Warehouse, Ltd. Do not dispose of original carton or damaged merchandise, as UPS inspectors .may need to examine package.

5. WARRANTIES

The manufacturer warrants electric & battery clippers and blade sets. Please contact .manufacturer regarding repair or replacement under their respective warranties.

6. There will be a $20.00 charge for all address corrections charged back to us by UPS, such as: no apt #, no suite or floor #, .incorrect zip code or street spelling, etc. If incorrect ship to addresses are given in online orders customer will be responsible for all re-routing charges. In the event an order is refused, customer will be responsible for return freight charges